Included Health's mission is bold: To raise the standard of healthcare for everyone.

As a founding team member for the Black Community Health product, my task was clear: pave the way where there was none.

The goal was to break healthcare barriers for an intentionally underserved community with purpose.

Drawing on my broad understanding of healthcare and versatile expertise as a writer became my superpower.

My passion for impactful work fueled me to create innovative copy, develop UX content strategy, and expertly coordinate longitudinal health coordination.

1) Knowledge Base & Communication Strategy: I crafted a 30-page user communication manual, serving as the knowledge HUB and laid the groundwork for the entire project's success.

2) Artifical Intelligence: I harnessed AI technology to automate communication between the team and users. This ingenious fusion boosted documentation and communication speed by 80%, streamlining coordination for this pioneering initiative.

My impact spanned far and wide, reshaping the trajectory of Included Health's Black Health Coordination.

I stood as a thought leader, presenting confidently to internal and external stakeholders. A pivotal meeting with a Fortune 500 client turned into a contract, showcasing my ability to facilitate compelling communication.

My influence extended to the sales team. My insights prompted a shift in their approach, leading to effective upselling strategies.